Terms & Conditions

These Terms and Conditions apply to any tours booked with Indonesia Bagus, You are deemed to have read, understood and accepted the following policies before using this website, www.indonesiabagustravel.com and the services offered by Indonesia Bagus. Please read these Terms and Conditions carefully as by booking any tour with us. You acknowledge that you have read and understood these terms and conditions and you accept and agree to be bound by these Terms and Conditions

Itineraries
Accommodations (include hotel, vehicle and another transportation) and pre-arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Indonesia Bagus control. Every effort will be made to operate tours as planned.

Pricing & Inclusions/Exclusions
Prices listed are per person, unless otherwise specified. Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Indonesia Bagus. Price quotations are subject to change without notice, until a booking has been confirmed.

Exclusions 
Any items and matters nor referred to in your itinerary are not included in the tour price. Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax. Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food not specifically listed under “Inclusions” on the product pages of the Website.

Meals

Meals and/or snacks are not included on all tours, please refer to the inclusions listed on your itinerary to confirm the included meals and snack on your tour. Travelers with special diets should make such a request at the time of booking; however, it may not be possible for special diets to be catered to in some of the destinations we feature. For safety and liability reasons, Indonesia Bagus and its representatives cannot be responsible directly accommodating any food allergies or dietary requirements and restrictions and is not responsible for any issues or problems associated with the same. We will advise suppliers of your request, but we cannot guarantee their availability.

Communications 

Indonesia Bagus offers 24/7 service with professional travel consultants being available. You can contact Indonesia Bagus via the web form, https://www.indonesiabagustravel.com/, email, chat-line, or phone. If you fail to receive any response from Indonesia Bagus in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying or canceling a tour, please contact us to ensure that we are able to deal with your inquiry under the terms of our Term & Conditions. 

Deposit and Final Payment policy

Upon booking a tour with INDONESIA BAGUS T, a 50% deposit is payable within three days from date of provisional booking, with the balance due on date of departure, the full amount of the stay as originally booked and will be charged

Booking Agreement

A booking is confirmed, and these Terms and Conditions shall apply when INDONESIA BAGUS have received the applicable deposit from the client and the client has received written confirmation from us.

Photograph/video Likeness

Traveler hereby give consent to Indonesia Bagus to publish any photographs and/or videos of the trip or Traveler. In printed or electronic media without obtaining further consent and without compensation. Each Traveler releases Indonesia Bagus and its representatives from any liability in connection with any use of such photographs and/or video.

Cancellation Policy

If you wish to cancel a reservation made via the Website, please refer to our standart cancellation policy below. When canceling a booking, you will be notified via email, telephone or by text message of the total refund amount you will receive, if any.

The standard cancellation policy for Indonesia Bagus is:

1. a 100% refund (minus payment processing fees) for cancellations made at least 48 hours in advance of the start date of the experience.

1. Cancellation made within 48 hours of the start date of the experience will receive no refund.

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized. Please note that there is no refund issued for bad weather once the tour has started. However, if the weather is so bad that the tour cannot commence then we will work to reschedule the tour for you also depending on travel period too.

Passport, Visas & Insurance

When you book international reservations using this Website, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports, inoculations, and visas, are in order.

For passport and visa requirements, please consult the relevant embassy or consulate for information. Because requirements may change at any time, be sure to check for up-to-date information before booking and departure. Indonesia Bagus accepts no liability for travelers who are refused entry onto a flight or into any country because of the traveler’s failure to carry the travel documents required by any airline, authority, or country, including countries the traveler may just be passing through enroute to his or her destination. 

As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendation on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.

We strongly recommend that you purchase a. comprehensive travel insurance policy with “cancel for any reason” coverage prior to departure to protect your purchase. Such travel protection should include Trip Cancellation or Interruption, Medical Expense, Emergency Evacuation/Repatriation, and Baggage. Travel Protection Plans included cancel for any reason coverage must be purchased in close conjunction with your travel purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Indonesia Bagus is not qualified to answer technical questions about your travel protection, call your insurer or insurance agent or broker and please review your travel insurance policy carefully for related terms and conditions.

Travel to certain destinations may involve greater risk than other. Indonesia Bagus urges passengers to investigate and review travel prohibitions, warnings, announcements and advisories issued by the United States Government and destination country governments prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, and www.treas.gov/ofac. It is your responsibility to be aware of any and all requirments for admittance to a country or state, including COVID-19 requirements. Should you choose to travel to a country that has been issued a travel warning or advisory, Indonesia Bagus will not be liable for damages or losses that result from travel to such destinations.

You acknowledge any failure to strictly complu with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing traveler/s to miss flight(s), and subsequent scheduled travel bookings and tours. Indonesia Bagus bears no responsibility for advising and/or losses including missed portions of your vacation related to improper documentation or government decisions about entry.

BY LISTING INFORMATION RELEVANT TO TRAVEL TO PARTICULAR INTERNATINAL DESTINATIONS, INDONESIA BAGUS DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK AND IS NOT LIABLE DOR DAMAGES OR LOSSES THAT RESULT FROM TRAVEL TO SUCH DESTINATIONS.

Contract

We draw your attention to the Terms and Conditions of travel below, these Terms and Conditions including all brochures, documents, correspondence and the terms and conditions of our suppliers form the basis of the contract with you. 

Before making a booking with us, you must ensure that you have read and understood these Terms and Conditions (raising any questions you may have with us). *Please be aware that these terms and conditions contain waivers of liability as well as waiver of class action and venue selection and notice clauses. By asking us to confirm your booking you are accepting all of the Terms and Conditions laid out below and acknowledging that you have read the Terms of this contract and agree with them.

If you are making a booking as a group, the leader of the group is responsible for sharing these Terms and Conditions with all members of the group and is financially responsible for the booking. We will not be liable for a group leader’s failure to share these Terms with all travelers in their group.

You represent and warrant that (a) you are of sufficient age to use our service and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these Terms and Conditions on their behalf, and (c) the information supplied by you, or members of your group is true and correct. 

Change to these Terms and Conditions

We may change or otherwise modify the agreement in the future, and you understand and agree that you continued access or use of this website after such change signifies your acceptance of updated or modified Agreement. We will note the date revisions were last made to the Agreement at the top of this page, and any revisions will take effect upon posting. We will notify our members of material changes to these terms and conditions by either sending a notice to the email address provided to us at registration or by placing a notice on our Website. Be sure to return to this page periodically to review the most current version of the Agreement.

Violations by You

You agree that any  violation of any such Terms and Conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture pf any monies paid for your reservation or purchase, and (c) your being denied access to the applicable travel related product or service.

Force Majeure

Indonesia Bagus assumes no liability for, any loss, damage, delay, or cancellation resulting in whole or in part from an Act of God or any other force majeure condition, including, without limitation; fire, volcanic eruption, hurricane, environmental pollution or contamination,  inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures tropical storms or hurricanes, riots or civil commissions or disturbances, and any other acts of similar nature, sabotage, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, epidemics, pandemics, or warning or alert of any kind of nature, government authority or any license, permit or authorization, damages to its facilities or the travel supplier and its facilities or any other unforeseen circumstances or any other factors unforeseen by Indonesia Bagus that impacts negatively on, or hampers, its ability to fulfill any of its contractual conditions. In the circumstances amounting to force majeure, we will not be required to refund any money to you, although if we can recover any monies from our suppliers, we will refund these to you without any charge by Indonesia Bagus.

Non-Responsibility

Indonesia Bagus, and its employees, shareholders, agents and representatives use third party supliers to arrange tour, transportation, sightseeing, and all other services related to this tour. Indonesia Bagus is an independent vendor and is not an employee, agent or representative of any of these suppliers. Indonesia Bagus does not own, manage, operate, supervise, or control any transportation, vehicle, airplane, ATV, boat, white water rafts, hotel or restaurant or any other entity that supplies services related to your tour. All suppliers are independent vendors and are not agents or employees or representatives of Indonesia Bagus. All ticket, receipts, coupon, and vouchers are issued subject to the terms and conditions specified by each supplier, and by accepting the coupons, vouchers and tickets or utilizing the services, all travelers agree that neither Indonesia Bagus not its employees, agents or representatives are or may be liable for any loss, injury or damage to any tour traveler or their belongings or otherwise in connection with any service supplied or not supplied resulting directly or indirectly from any occurrence beyond the control of Indonesia Bagus. We assumes no responsibility or liability for any delay, change in schedule, loss injury or damage or loss of any traveler that may result from any act or omission on the part of other; Indonesia Bagus assumes no responsibility or liability for personal property; and Indonesia Bagus shall be relieved of any obligations under these terms and conditions in the event of any strike, labor dispute, act of god, or of government, fire, war, whether declared or not, terrorism, insurrection, riot, theft, pilferage, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, cancellation. Indonesia Bagus accepts no responsibility for lost or stolen items. Indonesia Bagus reserves the right to refuse any traveler or potential traveler at its sole discretion.

Assumption of Risk/Waiver, Hold Harmless and Release of Liability

Traveler is aware that travel in certain areas as a traveler is undertaking on the trip may involve inherent risks, some in remote areas of the world. Inherent risk include, but are not limited to, risk of injury or death from: motor vehicles collisions, animals, roadway hazards, slips, and falls, criminal or tourist acts, government actions, consumption of alcoholic beverages, tainted food, or non-potable water; exposure to the elements, including heat, cold, sun, water, and wind; your own negligence and/or the negligence of others, including tour guides, other travelers. Indonesia Bagus and its team, agents and/or representatives; attack by or encounter with insects, reptiles, and/or animals; accidents or illness occurring in remote places where there are no available medical services; fatigue, chill, overheating, and/or dizziness,; known or unknown medical conditions, physical excursion for which you are not prepared or other such accidents; the negligence or lack of adequate training of any third-party providers who seek to assist with medical or other help either before or after injuries have occurred; accident or illness without access to means of rapid evacuation or availability of medical supplies or services; and the adequacy of medical attention once provided.

Traveler understands the description of these risk is not complete and that unknown or unanticipated risk may result in injury, illness or death. In order to partake of the enjoyment and excitement of this trip, traveler is willing to accept the risk and uncertainty involved as being an integral part of travel, including the risk of infection, illness and death. Traveler hereby accepts and assumes full responsibility for any and all risk and agrees to and shall hold harmless and fully release Indonesia Bagus Tour Services LLC and its owners, employees, agents, and assigns (collectively Indonesia Bagus) from any and all claims associated with the trip, including any claims of third party negligence and/ or the negligence of Indonesia Bagus and traveler hereby covenant not to sue Indonesia Bagus for any such claims or join any lawsuit or action that is suing Indonesia Bagus. This agreement also binds your heirs, legal representatives and assigns. The terms of ASSUMPTION OF RISK/WAIVER, HOLD HARMLESS AND RELEASE OF ALL LIABLILITY paragraph, shall survive any termination or. Cancellation of this Contract, whether by operation of law or otherwise.

Indemnification

Traveler agrees to and shall indemnify and hold harmless Indonesia Bagus Tour Services Group, Indonesia Bagus Tour Services, LLC and its owners, employees, agents and assigns (collectively, “damages”) involved with or incurred by Indonesia Bagus (including, without limitation, reasonable attorneys’ fees and the advancement of same) with respect to any claims, law suits, arbitrations, or other causes of action which result, directly or indirectly, from: (i) traveler’s breach or violation, or threatened breach or violation, of this agreement and (ii) any damage caused by traveler while participating in the trip.

Your Behavior

In the sole discretion of Indonesia Bagus Tour Services and Suppliers, Indonesia Bagus Tour Services may require any traveler to leave the tour if its is reasonably believed that traveler has engaged in, is engaged in or is threatening to engage in, behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of other travelers or Indonesia Bagus Tour Services representative and our suppliers, including but not limited to, behavior that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene; or has failed or refused, or is failing or refusing, to follow Indonesia Bagus Tour Services rules and procedures. In the event a traveler is removed, such traveler may be left at any city or location without any liability to Indonesia Bagus Tour Services or its representatives or suppliers. Indonesia Bagus Tour Services shall not be required to refund any portion pf the price paid by any traveler who is removed under the terms of this paragraph nor shall Indonesia Bagus Tour Service be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by the traveler.

Pre-existing Medical Conditions/persons with Disabilities

The nature of many of the Destinations we travel to means that in some cases they may be un suitable for those who use of the wheelchair or have a lack of mobility. However, we will be delighted to discuss the feasibility of your participation in any of our trips.

It is essential that you advice us before booking if you do have any disability or pre-existing medical condition which may affect your tour, or if you have any special requirements as a result of any disability or medical condition (including any which affect the booking process) so that we can assist you in considering the suitability of the arrangements and/or in making the booking.

Health Requirements

Should take into account all travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. Travelers are responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in which destinations visited.

Children Policy

This policy applies to children based on the year of birth indicated in their passport/id card.

Tour Package

• Under 3 yo: Free of charge
• From 4 to 7 yo: 50% of the adult price
• From 8 to 11 yo: 75% of the adult price
• From 12 yo: Charged as an adult

Flight Tickets

Airfare will vary depending on the airline, but the general policies are as follows:

• An infant under the age of 2 without a seat is charged 10% of the adult fare
• Children between the ages of 2 and 12:
• On domestic itineraries: 90% of the adult fare
• On international itineraries: 75% of the adult fare

Luggage Allowance

It’s noticeable that your luggage allowance within the cabin is under 7kg per person, 30kg check-in luggage for Business class and 20kg for Economy class. Excess baggage charges are the sole responsibility of the clients. Regulations within Indonesia specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft. 

*Notice: The above language allowance not applied with budget Airlines.